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Premjee Online Jewellery Store – Delivery Policy

Delivery within South Africa: Premjee exclusively delivers within South Africa. We partner with reputable courier companies to ensure the safe and timely delivery of your precious purchases.

Delivery Timeframes: The delivery timeframes may vary based on your location and the courier service selected during checkout. Generally, you can expect delivery within:

  • Major Cities: 2-4 business days
  • Regional Areas: 4-7 business days
  • Remote Areas: 7-10 business days

Please note that these timeframes are estimates, and delivery times may be affected by unforeseen circumstances or public holidays.

Delivery Charges: Delivery charges will be calculated at checkout based on your location and the total weight of your order. Any applicable delivery charges will be clearly outlined before you finalize your purchase.

Order Tracking: Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier company’s website. This allows you to monitor the status and location of your delivery in real-time.

Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. Premjee is not responsible for any delays or additional charges incurred due to incorrect or incomplete addresses.

Delivery to Premjee Physical Stores: For added convenience, customers have the option to select delivery to either of our physical stores – Pavilion Mall Durban or Oceans Mall Durban. Once your order arrives at the selected store, you will be notified via email or phone for collection.

Order Confirmation: You will receive an order confirmation email upon successful completion of your purchase. Please review this confirmation and contact us immediately if you notice any discrepancies.

Contact Information: For any delivery-related queries or concerns, please contact our customer support team at customersupport@premjee.co.za

We appreciate your trust in Premjee and look forward to serving you with exceptional jewellery and service.